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Returns & Refund Policy
At Elora Jewelry™ we strive to provide you with high quality products and exceptional customer service. We want you to be completely satisfied with your purchase and offer a 30-day guarantee to ensure your happiness. If for any reason you are not satisfied with your purchase, please contact us at love@elorajewelry.com.
Cancellation policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to fulfill your request because the order has already entered the processing stage. If you cancel your order within 24 hours, we will process your refund within 10 business days.
Returns and refunds
We offer a 30-day return policy for unused items returned in their original packaging. However, we do not offer refunds for items that have been used, worn, or damaged through normal use or abuse. If you return an item that has not been approved by our team, without a valid reason, or is outside the 30 day period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To initiate a return, please email hello@bleame.com within 30 days of delivery and include your order number and reason for return. All returns must be approved by our team before the product is returned to us. Items must be returned in the original packaging and unused. Please include your order number and shipping name in your return package so we can process your return quickly. CUstomers are responsible for return shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After we receive your return, it may take up to 10 business days for us to inspect your item(s). After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm the refund. If you do not receive your refund after we confirm that it has been successfully processed and refunded, please contact your financial institution.
We do not offer refunds for items that have been used, worn, or damaged through normal use or abuse.
All refunds will be processed in US dollars ($USD), teh same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency or exchange rate transactions.
Product problems
We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow all appropriate usage usage instructions and safety precautions provided with your product and all resources available on our website. Failure to do so may result in damage or injury for which we cannot be responsible and any resulting refund or replacement will be at our discretion. If you feel any discomfort when using our products, please stop using them immediately and contact us at love@elorajewelry.com. We will help you with all your doubts or questions.
Damaged items
We take great care in packaging our products to avoid damage during transport. We consider an item to be damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during transportation, such as dented boxes, etc., is not considered damage. with a product in good condition.
If your item arrives damaged, please inform us within 48 hours of delivery. To report a damaged item, email us at love@elorajewelry.com and include a clear photo of the damage. We will determine free of charge if you are eligible for a replacement. We do not refund, replace or accept returns for items damaged through normal use, wear and tear or abuse.
Shipping and delivery
Although we strive to deliver your order in a timely manner, we cannot be responsible for shipping or delivery delays that are beyond our control, including those caused by courier, customs or other factors and issues that may arise. may arise during shipping. If you have any problems with delivery, please contact the courier directly for help. We are not responsible for lost, stolen or delayed packages.
Fraud prevention
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may ask the customer for additional information to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Please note that we reserve the right to change this return and refund policy at any time, and it is the customer's responsibility to read the most up-to-date version of of the return and refund policy before purchasing and using. By purchasing and continuing to use Elora Jewelry™ products, customers indicate theyre acceptance of this return and refund policy.
Cancellation policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to fulfill your request because the order has already entered the processing stage. If you cancel your order within 24 hours, we will process your refund within 10 business days.
Returns and refunds
We offer a 30-day return policy for unused items returned in their original packaging. However, we do not offer refunds for items that have been used, worn, or damaged through normal use or abuse. If you return an item that has not been approved by our team, without a valid reason, or is outside the 30 day period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To initiate a return, please email hello@bleame.com within 30 days of delivery and include your order number and reason for return. All returns must be approved by our team before the product is returned to us. Items must be returned in the original packaging and unused. Please include your order number and shipping name in your return package so we can process your return quickly. CUstomers are responsible for return shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After we receive your return, it may take up to 10 business days for us to inspect your item(s). After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm the refund. If you do not receive your refund after we confirm that it has been successfully processed and refunded, please contact your financial institution.
We do not offer refunds for items that have been used, worn, or damaged through normal use or abuse.
All refunds will be processed in US dollars ($USD), teh same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency or exchange rate transactions.
Product problems
We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow all appropriate usage usage instructions and safety precautions provided with your product and all resources available on our website. Failure to do so may result in damage or injury for which we cannot be responsible and any resulting refund or replacement will be at our discretion. If you feel any discomfort when using our products, please stop using them immediately and contact us at love@elorajewelry.com. We will help you with all your doubts or questions.
Damaged items
We take great care in packaging our products to avoid damage during transport. We consider an item to be damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during transportation, such as dented boxes, etc., is not considered damage. with a product in good condition.
If your item arrives damaged, please inform us within 48 hours of delivery. To report a damaged item, email us at love@elorajewelry.com and include a clear photo of the damage. We will determine free of charge if you are eligible for a replacement. We do not refund, replace or accept returns for items damaged through normal use, wear and tear or abuse.
Shipping and delivery
Although we strive to deliver your order in a timely manner, we cannot be responsible for shipping or delivery delays that are beyond our control, including those caused by courier, customs or other factors and issues that may arise. may arise during shipping. If you have any problems with delivery, please contact the courier directly for help. We are not responsible for lost, stolen or delayed packages.
Fraud prevention
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may ask the customer for additional information to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Please note that we reserve the right to change this return and refund policy at any time, and it is the customer's responsibility to read the most up-to-date version of of the return and refund policy before purchasing and using. By purchasing and continuing to use Elora Jewelry™ products, customers indicate theyre acceptance of this return and refund policy.