For custom orders unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team processes your order right away.

For non-custom orders we can make changes or cancellations if your order has not yet been fulfilled. 

If your order has not yet been fulfilled please reach out to us and we can make an address change for you

NON CUSTOM ORDERS

Orders are typically shipped out within 24 hours but please allow up to 2 business days

CUSTOM ORDERS

Manufacturing can take up to 25 business days from the day the order was placed. Once your order ships you will be emailed tracking information. Shipping can take 3-5 business days for domestic orders, and 8-18 business days for international orders.

To further check the status of your order, log in to the Help center

Orders are sent directly from our Chicago, USA warehouse. Shipping costs are affordable and vary depending on the size and weight of your order, and are calculated at check out. We provide excellent, reliable shipping services within the United States, to Canada, and the rest of the world. All shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office

CUSTOM ITEMS

Due to the nature of the product we unfortunately can't cancel custom orders. We process orders immediately. We do offer replacements or returns for damaged custom items. 

Damaged Items include:

• markings/spots on your photo that weren't on your uploaded photo
• damaged or defective gem

Damaged items do not include:

• Blurry images caused from a low resolution photo uploaded
• Items with no visible markings/spots

If an item is damaged you must send in a picture/video before we offer a replacement or refund. If you want to get a refund you must return the product.

NON-CUSTOM ITEMS

You may return a product for up to 30 days from the date of delivery. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Your refund will be issued upon receipt of the return merchandise to the original form of payment.

If you would like to make an exchange, we will accept an exchange as long as you contact us within 30 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will process the exchange for you. 

Refunds may take 3-7 business days to process, and may take longer depending on your financial institution. Refunds for orders that used Afterpay may also take longer to process.